Refund policy
Returns
At Crown, we want you to be confident in your purchase. If you’re not completely satisfied, you may request a return within 14 days of receiving your order.
To be eligible for a return, your item must:
- Be unworn and unused.
- Be in its original condition.
- Have all original tags attached.
- Be returned in its original packaging where possible.
To begin a return, please contact us at houseofcrownofficial@gmail.com with your order number and reason for the return.
If your return is approved, we will provide you with the return instructions and return address. Returns sent without prior authorization may not be accepted.
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Non-returnable items
The following items cannot be returned:
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Items that have been worn, washed, altered or damaged after delivery.
- Items marked as Final Sale.
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Exchanges
At this time, Crown does not offer direct exchanges.
If you require a different size (subject to availability), please return your original item for a refund (if eligible) and place a new order.
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Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at houseofcrownofficial@gmail.com. We will work with you to resolve the issue as quickly as possible.
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Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.
Shipping charges are non-refundable, unless the return is due to an error on our part or the item arrived damaged or defective.
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Return Shipping
Unless the item is damaged, defective, or incorrect, customers are responsible for the cost of return shipping.
We recommend using a tracked shipping service, as Crown cannot be responsible for returns lost in transit.
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Contact
For any questions regarding returns, please contact: